Health in Luxembourg
For expats, getting to grips with another country's healthcare system can be difficult.
Here is some useful information!
The Hospitals
Luxembourg currently has 4 hospital centers:
Northern Region : Centre Hospitalier du Nord (CHdN): has an emergency department and a complete technical platform. Basic local care is provided on both sites, in Ettelbruck and Wiltz. www.chdn.lu
Centre Region : Luxembourg Hospital Centre (CHL): has an emergency department, multidisciplinary care centres and a complete technical platform. It includes the Kannerklinik for welcoming children, the Eich clinic and the Grand Duchess Charlotte Maternity Hospital. www.chl.lu
Centre Region : Robert Schuman Hospitals (HRS): has a complete technical platform and includes the Kirchberg Hospital, for emergency treatment and multidisciplinary medical services; the Bohler Clinic - maternity and mother-child center; the ZithaKlinik, - multidisciplinary hospital and the Sainte Marie Clinic, for geriatrics. www.hopitauxschuman.lu
South Region : Emile Mayrisch Hospital Center (CHEM): has an emergency department, intensive and normal care units, as well as a complete technical platform. This center will soon see its 3 sites (Esch-sur-Alzette, Dudelange - geriatric rehabilitation and community care department and Niederkorn - multidisciplinary hospital) grouped together in a new building, the Südspidol.
www.chem.lu
Health professionals
Luxembourg has a liberal medical system. Each insured person has the free choice of their treating physician and can freely consult a specialist doctor, without necessarily being transferred by another doctor.
On the website www.medecins-generalistes.lu you can search for your general practitioner (family doctor) by municipality, name or postal code.
==> Please note: if you cancel your medical appointment less than 24 hours in advance, or if you do not show up for your appointment, some practitioners will still charge for the consultation!
Beyond the opening hours of medical practices, general practitioners provide a replacement service within the on-call medical centers .
==> Please note: the Medical On-Call Centers offer medical assistance, but are not emergency services. The Medical On-Call Centers are accessible on weekdays from 8 p.m. to midnight; Saturday-Sunday-public holidays from 8 a.m. to midnight. After midnight, it is mandatory to call 112.
3 Medical On-Call Centers are available throughout the country:
-Ettelbruck: 110, av. Lucien Salentiny L-9080 Ettelbruck (by appointment - tel 20333111)
-Luxembourg: 23, Val Fleuri, L-1526 Luxembourg
-Belval: 3-5, avenue du Swing, L-4367 Belvaux (Esch-Belval)
A dental on-call service operates at the Luxembourg Hospital Center (CHL) from Saturday 2 p.m. to Sunday 6 p.m.
Visit the www.sante.lu portal for more information on emergency and on-call services!
Emergency number 112
Emergency number for serious health problems: 112 (available 24/7, free of charge). The 112 number also allows you to obtain information on on-call hospitals, on-call pharmacies and on-call general practitioners and dentists.
The National Health Fund (CNS)
The healthcare system in Luxembourg is based on the partial or full refund of medical expenses. Currently, you pay the medical fees upfront and then submit a reimbursement request to the CNS. For services such as consultations, procedures, care, and medical services to be eligible for reimbursement by the health insurance fund, they must be covered by the CNS and listed in the schedule of services.
For more information, visit [www.cns.lu](http://www.cns.lu).
What to do to be refund?
To obtain refund for medical expenses, you need to send the following documents to the National Health Fund:
- The original invoice
- Proof of payment
- Your bank account details (only if they have not been provided previously)
- Your 13-digit CNS identification number
**Note:** If you pay online, don't forget to include your debit notice; otherwise, you will not be reimbursed!
The documents should be sent to the following address:
CNS Caisse nationale de santé – Remboursements, L - 2980 Luxembourg
**Good to know:** There is no need to stamp your mail when sending it to the CNS from within Luxembourg!
Pharmacies
Most pharmacies in Luxembourg are open from Monday to Friday, 8:30 AM to 6:00 PM. Some are also open on Saturdays.
You can find all the information on the website [www.pharmacie.lu](http://www.pharmacie.lu).
**For medication costs:** Upon presenting your health insurance card at the pharmacy, only the portion not covered by the health insurance fund will be charged to you.