Health care in Luxembourg
For expatriates, getting to grips with another country's healthcare system can be difficult.
Here's some useful information!
Luxembourg currently has 4 main hospitals::
North: Centre Hospitalier du Nord (CHdN): has an emergency service and a full technical platform. Basic local care is provided at two sites, Ettelbruck and Wiltz. www.chdn.lu
Centre: The Centre has 2 main hospitals each with a number of auxiliary hospitals.
Centre Hospitalier de Luxembourg (CHL): has an emergency department, multidisciplinary care centres and a comprehensive technical platform. It includes the Kannerklinik for children, the Eich Clinic and the Grande-Duchesse Charlotte Maternity Hospital. www.chl.lu
Centre: Hôpitaux Robert Schuman (HRS): has a complete technical platform and includes the Kirchberg Hospital, for emergency treatment and multidisciplinary medical services; the Bohler Clinic - maternity and mother and child centre; the ZithaKlinik, - multidisciplinary hospital and the Sainte Marie Clinic, for geriatric. www.hopitauxschuman.lu
South: Centre Hospitalier Emile Mayrisch (CHEM): has an emergency department, intensive care and normal care units, as well as a complete technical platform. This centre will soon see its 3 sites (Esch-sur-Alzette, Dudelange - geriatric rehabilitation service and local care and Niederkorn - multidisciplinary hospital) grouped together in a new building, the Südspidol. www.chem.lu
Luxembourg has a system of liberal medicine. All insured persons are free to choose their own GP and are free to consult a specialist, without necessarily being referred by another doctor.On the www.medecins-generalistes.lu website, you can search for your GP (family doctor) by commune, name or postcode.
==> Please note: if you cancel your medical appointment less than 24 hours in advance, or if you fail to turn up for your appointment, some practitioners will still charge you for the consultation!
Outside surgery opening hours, GPs provide a replacement service through the Maisons Médicales de garde.
==> Please note : les Maisons Médicales de garde provide a medical on-call service, but are not emergency services. The Maisons Médicales de garde are open weekdays from 8pm to midnight; Saturdays-Sundays-public holidays from 8am to midnight. After midnight, call 112.
3 on-call medical centres are available throughout the country:
-Ettelbruck: 110, av. Lucien Salentiny L-9080 Ettelbruck (by appointement - tél 20333111)
-Luxembourg : 23, Val Fleuri, L-1526 Luxembourg
-Belval : 3-5, avenue du Swing, L-4367 Belvaux (Esch-Belval)
A dental on-call service operates at the Centre Hospitalier du Luxembourg (CHL) from Saturday 2 p.m. to Sunday 6 p.m.
Visit the www.sante.lu portal for more information on emergency and on-call !
Emergency number 112
112 is the number to call in the event of a serious health problem (available 24/7 free of charge). The 112 number can also be used to obtain information on on-call hospitals, on-call pharmacies and on-call GPs and dentists.
The Caisse Nationale de Santé (CNS)
Luxembourg's healthcare system is based on the reimbursement of all or part of the cost of treatment. For the time being, you pay the medical expenses and then submit a claim for reimbursement to the CNS*. For services such as medical consultations, procedures, care and services to be reimbursed by the health insurance fund, they must be provided for by the CNS and be listed in a nomenclature of procedures.
*EU institution employees are insured by CECA(JSIS)
To find out more, visit www.cns.lu
To obtain reimbursement of medical expenses, the following documents must be sent to the Caisse Nationale de Santé (CNS):
1.The original bill of fees
2.Proof of payment
3.Bank account details (only if they have not already been provided)
4.Your 13-digit CNS number (matricule)
==>Please note: if you pay by Internet, don't forget to enclose your debit advice, otherwise you won't be reimbursed!
Documents should be sent to this address :
CNS Caisse nationale de santé – Remboursements, L - 2980 Luxembourg
==> Good to know: it is not necessary to put a stamp on your mail addressed to the CNS from Luxembourg!
Most pharmacies in Luxembourg are open Monday to Friday from 8.30am to 6pm. Some are also open on Saturdays.
An out of hours service is available.
For full details visit www.pharmacie.lu.
==>For the cost of medicines: on presentation of your health insurance card to the pharmacist, you will be billed only for the part not covered by your health insurance fund.